Returns and Exchanges

Exchanges and refunds
We offer a no quibble returns policy. We have a 14 day returns/exchange policy so you have 14 days from when your order was delivered to request a return or exchange. Free product promotion purchases must be returned as a complete order to receive an exchange or refund. To be eligible for a return you must first please email info@lovefollowconquer.com so we can check you're eligible for a return. All garments must be unworn and in the same condition that you received them. It must also be in the original cotton bag packaging with swing tags attached. If apparel isn't returned in our cotton bags £2 will be deducted from any refund. Please note our Liverpool office does not accept returns. Returns details will be emailed to you once you've emailed info@lovefollowconquer.com with your exchange/return request. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any shipping costs will be deducted from your refund. If your order received free shipping and your new order balance after return falls below free shipping threshold shipping costs will be deducted from your refund. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovefollowconquer.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item and for receiving your new exchanged item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift Cards are non-refundable.

 

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